WBRERA Helps Buyers Get Alternative Flats Where Projects Were Incomplete
The West Bengal Real Estate Regulatory Authority (WBRERA) has successfully intervened in two separate cases, securing alternative housing for flat buyers whose projects were delayed. The cases highlight WBRERA’s commitment to protecting consumer rights in the real estate sector.
Case 1: Smart Home Residency – I
In the first case, a buyer who booked a flat in “Smart Home Residency – I” filed a complaint with WBRERA after the promoter failed to deliver the property within the agreed timeframe. Following a hearing with both parties, WBRERA facilitated an agreement where the promoter provided the buyer with a fully habitable alternative flat.
Case 2: Soumita Construction Pvt Ltd
Similarly, another complainant who invested in a project by Soumita Construction Pvt Ltd faced delays, prompting her to seek WBRERA’s intervention. After reviewing the complaint and conducting a hearing, WBRERA ensured that the construction company provided her with a suitable alternative flat.
These cases underscore the effectiveness of WBRERA in resolving disputes between buyers and promoters. WBRERA encourages flat buyers facing issues such as delayed possession, unwarranted demands for additional funds, discrepancies in carpet area, substandard construction, lack of promised amenities, inadequate sewage systems, or absence of completion certificates to file a complaint.
Filing a Complaint with WBRERA
- Filing a complaint with WBRERA is accessible, requiring a fee of just Rs 1,000.
- Buyers can file complaints online via the WBRERA website (rera.wb.gov.in) by clicking on the complaint box.
- Alternatively, they can download Form ‘M’ from the same section, complete it, and submit it to the WBRERA office.
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